Customer Service Guaranteed. Period.

It's simple, our customers are our most valuable assets. A sale is not something we pursue - it is something we believe will happen while we are busy serving your wants and needs.

A helpful representative is always just a call or e-mail away. We like helping and enjoy taking your phone calls and e-mails.

Contact Us: ↑ TOP

Call Toll-Free
1-800-977-7433
7:30am - 5:00pm CST Monday - Friday

Live Chat
7:30am - 5:00pm CST Monday - Friday

E-mail
service@exceptionalsheets.com
Expect Same Day Responses

Mail
2625 Kotter Ave
Evansville, IN 47715


Shipping Policy: ↑ TOP

ExceptionalSheets.com offers Free Shipping to all of the contiguous United States, but may charge shipping fees for Alaska, Hawaii and other U.S. territories. This includes American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands. International orders may also be subject to shipping costs. Shipping times for domestic orders range from 1 to 5 business days for domestic orders and 5-10 days for International Orders.

Unless specifically stated on product pages, all items sold are being shipped from the United States and MAY be subject to import taxes in the destination country. ExceptionalSheets.com will not be responsible for paying any import taxes or tariffs that you may be asked to pay when receiving the item.

FedEx Ground: Free with every order

FedEx 2Day: $25 per order

International Shipping: $40 per order

***Note: Orders received before 2:30 CST will be shipped 'same day' or 'next day.' Saturday and Sunday orders are shipped Monday. Once shipped customers will receive a notification e-mail which will include their tracking information.

125% Satisfaction & Money Back Guarantee! ↑ TOP

Our team takes great pride in our product and the service we provide our customers. In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase. We have offered this guarantee since April of 2010 and have yet to have a single product returned due to quality concerns and not return to buy.

Please call us or e-mail us with specific questions, comments, or concerns regarding your order. We will go to any reasonable length to ensure you are pleased with your ExceptionalSheets.com experience.

Please note: This does not apply to returns due to customer error or change in preference. (i.e. Ordering an incorrect size or color by accident)

Returns ↑ TOP

We will do everything we can to make sure returning your product is not necessary. However, sometimes it just makes the most sense.

If you are unhappy with your purchase please call or e-mail us to obtain a return authorization number for a full refund of the purchase price; Regardless of whether the product has been opened or not!

When appropriate, we are more than happy to exchange items for other sizes and/or colors.

Please send returns to the following address:

Exceptional Sheets
Attn: Customer Service
2625 Kotter Ave.
Evansville, IN 47715

Privacy ↑ TOP

ExceptionalSheets.com is committed to protecting your privacy. We will not sell or disclose any of your information to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable.

If you would rather not receive this information, you may send an e-mail to service@exceptionalsheets.com  with 'unsubscribe' as the subject line.

Again, ExceptionalSheets.com does not sell, trade, or rent your personal information to others.

Taxes ↑ TOP

Federal law mandates that ExceptionalSheets.com collect taxes from customers who reside in the same state as our business's physical presence. That means if your shipping address is in Indiana we are required to collect 7% in sales tax. We apologize for any confusion or inconvenience.

 
 
Payment Options
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Exceptional Sheets is an Upfront Merchant on TheFind. Click for info.
Click for the BBB Business Review of this Bedding in Evansville IN
See Exceptional Sheets Reviews at Bizrate.com
 

Satisfaction Guaranteed or 125% Cash Back!
Free Shipping to the Contiguous United States / Reasonable Worldwide Shipping
1-800-977-7433 / 8am-5pm CST / Monday-Friday

 
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