Free Shipping to Domestic USA
Our team takes great pride in our product and our service.
In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase.
We have offered this guarantee since April of 2010 and have yet to have a single product returned due to quality concerns.
Please call us or e-mail us within 7 days of receipt with specific questions, comments, or concerns regarding your order. We will go to any reasonable length to ensure you are pleased with your ExceptionalSheets.com experience.
Please note: This does not apply to returns due to customer error or change in preference. (i.e. Ordering an incorrect size or color by accident)
Exceptional Sheets Domestic Return Policy
You have our word that we will do everything that we can to make sure returning your product is not necessary. However, should the need arise for any reason, please call us at 1-800-977-7433 or email us at firstname.lastname@example.org to obtain authorization for a full refund or exchange. Please request this refund or exchange within 30 days of receiving your order.
For all U.S. return requests made within the 30 day window, our Customer Service Team will send you a prepaid return label via email and ask that you ship your item(s) back to us at no additional cost to you. We will take appropriate action via refund or replacement immediately upon receipt.
Exceptional Sheets International Returns
Our international policy varies slightly due to the high cost of global shipping. Thus, for all international orders, we can only honor full refund/exchange requests that result from an error on our part. However, we remain committed to ensuring all customers are ultimately satisfied. Please note that not all international locations permit prepaid labels. In this case, ExceptionalSheets.com will refund any shipping costs that the customer is forced to pay to return products in the case of a mistake or mis-ship made by our company. In cases of accidental orders made by the customer or customer errors during the initial ordering process resulting in an incorrect order, ExceptionalSheets.com will not be responsible for the cost of return shipment. But, we will process the return for a refund or exchange when received if it is within the 30 Day window as listed above. (Shipping times not included in this 30 day period)