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Scott and I take great pride in our product and the team that provides it.
In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase.
We have offered this guarantee since April of 2010 and have yet to have a single product returned due to quality concerns.
Please call us or e-mail us within 7 days of receipt with specific questions, comments, or concerns regarding your order. We will go to any reasonable length to ensure you are pleased with your ExceptionalSheets.com experience.
Please note: This does not apply to returns due to customer error or change in preference. (i.e. Ordering an incorrect size or color by accident)
ExceptionalSheets.com Return Policy
We will do everything that we can to make sure returning your product is not necessary, but we realize that sometimes there are factors that are out of our control. With our goal of creating the best shopping experience of any company online, we want to do whatever we can to make sure that your return is as quick and easy as possible.
If you are unhappy with your purchase in any way, please call us at 1-800-977-7433 or email us at firstname.lastname@example.org to obtain a return authorization number within 7 days of receipt for a full refund of the purchase price (this does not include your original shipping and handling fees). Items must be in their original package. 7 days, or a reasonable amount of time. In other words, we are more than willing to work with our customers to get their product if they exceed the 7 day mark, and we are willing to work on a case by case basis for certain circumstances.
When appropriate, we are more than happy to exchange items for other sizes and/or colors. However, the customer will be responsible for any additional shipping costs and the returned product cannot be opened or used.
We cannot accept returns of merchandise that have been used, laundered, or soiled. Items that are special ordered are not refundable.
Note: Health department regulations do not permit us to accept open packages of bedding including: sheets, duvets, mattress pads, pillow cases, and pillows for refund or credit.Please send returns to the following address:
Exceptional Sheets, LLC
8401 Baumgart Rd., Ste A
Evansville, IN 47725