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Our team takes great pride in our product and our service.
In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase.
We have offered this guarantee since April of 2010 and have yet to have a single product returned due to quality concerns.
Please call us or e-mail us within 7 days of receipt with specific questions, comments, or concerns regarding your order. We will go to any reasonable length to ensure you are pleased with your ExceptionalSheets.com experience.
Please note: This does not apply to returns due to customer error or change in preference. (i.e. Ordering an incorrect size or color by accident)
Frequently Asked Questions
Mattress Pad Questions
Q:What are the difference between the Bamboo Plush Mattress Pad and the Standard Mattress Pad as Seen in Marriott?
A: The Bamboo Mattress Pad has the same filling and is the same thickness of the Standard Mattress Pad, but the difference is in the top layer. The Bamboo has a top that is 70% polyester/30% rayon from bamboo and is perfect for anyone who has trouble sleeping due to night sweats or getting overly warm when in bed because of the excellent breathability of the material. The Standard Mattress pad's top cover is made from 200 Thread Count 100% Cotton.
Q:What are the difference between the Standard Mattress Pad as Seen in Marriott and the Extra Thick Standard Mattress Pad?
A: The Extra Thick Pad is TWICE the thickness of the Standard Mattress pad. The Bamboo Pad, the Standard Mattress Pad and the Moisture Barrier Pad are all 1 inch thick, while the Extra Thick Pad is 2-2.5 inches thick. These Extra Thick Pads offer twice the cushioning and comfort of one of the standard thickness pads.
Q: Is Thread Count all that matters when it comes to luxury bedding?
A: To understand what creates the softest hand, the finest drape, the most lustrous finish, and the world's most luxurious linens, you must consider more than just thread count, which is a measure of the number of yarns woven into one square inch of fabric. Thread count is important, but it is only one part of the story.
Q: What other properties could be as important as thread count?
A: Thread count alone is an unreliable indicator of linen quality. Equally important are where the cotton is grown, how the sheets are woven, and the finish. Experts agree that Egypt is the premier source of cotton for linens and that Italian weavers like Frette make the world's best sheets.
Q: What is Egyptian Cotton?
A: The world's finest cotton is grown on the banks of the Nile River in Egypt. Egyptian cotton is renowned because it yields the longest-staple cotton in the world. The quality of the yarn is largely a function of the length of the cotton fiber. This is because long-staple cotton can be spun into a smoother, stronger, and much finer yarn.
Q: Why is Egyptian Cotton superior to others?
A: Egyptian cotton has not gained such a reputation without reason. Egyptian cotton is the world's finest cotton and the following characteristics are what sets Egyptian cotton apart from other natural fibers:
- The length of the fiber makes it possible to make the finest of yarns without sacrificing the strength of the yarn.
- The strength of the fiber makes fabrics more solid and more resistant to stress.
- Its ability to absorb liquids gives fabrics made of Egyptian cotton deeper, brighter and more resistant colors.
- Egyptian cotton is hand picked which guarantees the highest levels of purity. In addition, hand picking puts no stress on the fibers - as opposed to mechanical picking - leaving the fibers straight and intact. All these factors have resulted in the Egyptian cotton being by far the best cotton in the world. Fabrics made of Egyptian Cotton are softer, finer and last longer than any other cotton in the world.
Q: What Makes Our Products Special?
A: ExceptionalSheets.com offers matching collections of 1500 thread count, 1200 thread count, 1000 thread count, 600 thread count and 400 thread count Egyptian cotton bed sheet sets, duvet covers and pillow cases. At ExceptionalSheets.com, a perfect night's sleep is only a click away! To further compliment your bedroom experience, let our Mattress toppers, goose down comforters, 5-Star Egyptian cotton bath robes and Egyptian cotton bath towels further transform your bedroom into an elegant spa.