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Our team takes great pride in our product and our service.
In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase.
We have offered this guarantee since April of 2010 and have yet to have a single product returned due to quality concerns.
Please call us or e-mail us within 7 days of receipt with specific questions, comments, or concerns regarding your order. We will go to any reasonable length to ensure you are pleased with your ExceptionalSheets.com experience.
Please note: This does not apply to returns due to customer error or change in preference. (i.e. Ordering an incorrect size or color by accident)
Sheets Industry - Consumer Alert Notice
From the Desk of Paul Saunders, Owner & Founder of Exceptional Sheets
Dear Valued Customer,
Unfortunately, the substantial popularity of Egyptian Cotton linens has attracted countless immoral entities willing to do anything for a quick profit. They are selling synthetic linens, made using horrendous manufacturing processes, at significantly exaggerated thread counts. These short cuts allow for their irreverently low prices and, more importantly, explain their products complete lack of quality. These people do not share our opinion that there are plenty of things more important than money.
Is it really high thread count Egyptian Cotton?
- Higher thread count sheets should be noticeably heavier. For example, our 1500 thread count sheet sets weigh 9-11 lbs (depending on size).
- Check the tags. The materials a linen is made of is required to be on the tag. If it does not say Egyptian Cotton it is not Egyptian Cotton.
- Egyptian Cotton is not inexpensive to import or manufacture. Pricing should reflect accordingly. The maxim, “you get what you pay for” certainly applies.
At Exceptionalsheets.com we take great pride in our products and customer service. - Buy From Us With Confidence!
We continue to offer a 125% money back guarantee as an indication of our commitment to these goals.
Likewise, our online feedback and ratings consistently set us apart from the other vendors in our industry.
ExceptionalSheets.com is a U.S. veteran owned and operated family business. We are here to help our customers get the products for which they paid while providing a pleasant online shopping experience. Regretfully, this mission is not shared by all in our industry.
Thank you and let us know if there is ever anything we can do to help.
Very RespectfullyPaul Saunders
President & Founder