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Scott and I take great pride in our product and the team that provides it.
In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase.
We have offered this guarantee since April of 2010 and have yet to have a single product returned due to quality concerns.
Please call us or e-mail us within 7 days of receipt with specific questions, comments, or concerns regarding your order. We will go to any reasonable length to ensure you are pleased with your ExceptionalSheets.com experience.
Please note: This does not apply to returns due to customer error or change in preference. (i.e. Ordering an incorrect size or color by accident)
How We Started
This all started over 5 years ago when our founder, Paul Saunders, found himself in need of an anniversary gift for his deserving wife.
A few paychecks later, Paul was the proud owner of very expensive sheets that felt like sand paper and a paper thin duvet.
Bad News = Less Than Impressed Wife Good News = Idea for ExceptionalSheets.com was Born
Who We & What We Do
ExceptionalSheets.com is a United States Veteran Owned and Operated company operating out of Evansville, Indiana. Countless hours of hard work and determination, as well as a little luck, have helped ExceptionalSheets.com to become one of the internet’s most trusted and successful specialty linen providers.
Our products include Egyptian cotton bed sheet sets, duvet covers and pillow cases, as well as mattress toppers, goose down comforters, 5-Star Egyptian cotton bath robes and Egyptian cotton bath towel sets. In addition to our Egyptian Cotton products, we are now offering an entire line of bamboo sheet sets and bath towel sets to add to our ever-expanding inventory to give our customers the largest selection of any luxury linen retailer anywhere online.
In a market that is often crowded with knockoffs and subpar products, we provide guaranteed first-class luxury items to make sure consumers are getting a 100% authentic product with the most helpful customer service available.
We take great pride in our product and the team that provides it. In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase. We are in constant communication with our customers on chat, email and phone and we will do whatever is in our power to ensure that our customers have a positive shopping experience with us.
We take the relationship that we have with our customers seriously and we never deviate from our mission of delivering the best customer service online or anywhere else. We are quickly earning a reputation as not only the premiere website for quality, authentic linens, but also as a force for customer service excellence and dependability.
If you have any questions, comments, or concerns, please call us direct at 1-800-977-7433 or email us at email@example.com. Again, we are very active in the Social Media realm as well, so please come by our Facebook page or follow us on Twitter at @Excptnalsheets. We love to hear from our customers, so please feel free to let us know if you have any questions, comments or issues of any kind.