Customer Service Guaranteed. Period.

It's simple, our customers are our most valuable assets. A sale is not something we pursue - it is something we believe will happen while we are busy serving your wants and needs.

A helpful representative is always just a call or e-mail away. We like helping and enjoy taking your phone calls and e-mails.

Contact Us: ↑ TOP

Call Toll-Free
1-800-977-7433
7am-6pm CST Monday - Saturday

E-mail
service@exceptionalsheets.com
Expect Same Day Responses

Shipping: ↑ TOP

  • Free Shipping to the Continental United States
  • $9.99 Flat Rate Shipping to Anywhere in Canada, Hawaii, and Alaska

Our primary carriers are FedEx for shipping locations in the United States and USPS for international orders. However, if you have any special requests please call or e-mail and we will do our best to accommodate your needs.

Other Options Include (all flat rates):

FedEx Express 2 Day (Continental US). 2-5 Days Delivery Time
1 Item $20.00
2 Items $30.00
3 Items $40.00
4+ Items $50.00
Alaska, Hawaii, Canada. Ground = 3-7 Days Delivery Time.
  FedEx Ground USPS 2 Day
1 Item $9.99 $40.00
2 Items $9.99 $50.00
3 Items $9.99 $60.00
4+ Items $9.99 $70.00
USPS International. 5-14 Days Delivery Time
1 Item $45.00
2 Items $85.00
3 Items $125.00
4+ Items $165.00

***Note: Orders received before 2:30 CST will be shipped 'same day' or 'next day.' Saturday and Sunday orders are shipped Monday. Once shipped customers will receive a notification e-mail which will include their tracking information.

125% Satisfaction & Money Back Guarantee! ↑ TOP

Our team takes great pride in our product and the service we provide our customers. In fact, we offer 125% cash back guarantee for any customer who is unsatisfied with the quality of their purchase. We have offered this guarantee since April of 2010 and have yet to have a single product returned due to quality concerns and not return to buy.

Please call us or e-mail us with specific questions, comments, or concerns regarding your order. We will go to any reasonable length to ensure you are pleased with your ExceptionalSheets.com experience.

Please note: This does not apply to returns due to customer error or change in preference. (i.e. Ordering an incorrect size or color by accident)

Returns ↑ TOP

We will do everything we can to make sure returning your product is not necessary. However, sometimes it just makes the most sense.

If you are unhappy with your purchase please call or e-mail us to obtain a return authorization number for a full refund of the purchase price; Regardless of whether the product has been opened or not!

When appropriate, we are more than happy to exchange items for other sizes and/or colors.

Please send returns to the following address:

Exceptional Sheets
Attn: Customer Service
8401 Baumgart Rd.
Evansville, IN 47725

Privacy ↑ TOP

ExceptionalSheets.com is committed to protecting your privacy. We will not sell or disclose any of your information to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable.

If you would rather not receive this information, you may send an e-mail to service@exceptionalsheets.com  with 'unsubscribe' as the subject line.

Again, ExceptionalSheets.com does not sell, trade, or rent your personal information to others.

Taxes ↑ TOP

Federal law mandates that ExceptionalSheets.com collect taxes from customers who reside in the same state as our business's physical presence. That means if your shipping address is in Indiana we are required to collect 7% in sales tax. We apologize for any confusion or inconvenience.

 
 
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